What can I expect from my visit?
We hope you are all keeping well, we have really missed you during lockdown and are looking forward to welcoming you back to the Park. 🙂
We’re pleased to announce that we’re “Good to Go” for our reopening following recent VisitEngland certification that we adhere to COVID-19 industry standards.
What can I expect on my visit?
It will be a new Paradise experience, with free-flying birds, amazing new species to see plus all your favourites to revisit, plus our Paradise Island outdoor play. There will be delicious takeaway options from our Otter Pool Café. Please note that our indoor JungleBarn play centre is not open at this time.
We have reduced capacity to ensure social distancing and lots of new signs and sanitiser stations, and a one way route, with plenty of picnic tables/benches spread out all around the Park.
Everyone will need to pre-book online and select an ‘arrival’ time slot (this refers to your arrival time, not the length of your visit as you may stay as long as you wish). The booking confirmation can be printed or saved to your mobile.
IMPORTANT UPDATE ‘Rule of Six: FIn line with new Government guidelines we are not able to permit groups of more than six people (unless your single household family ‘bubble’ has more than six people in it). Please do not book tickets for any other group larger than six people. We thank you for your co-operation and understanding with this and look forward to welcoming you to the Park for a safe fun day out.
Face coverings are mandatory in ALL INDOOR AREAS within the Park. Visitors will be required to wear a face covering when in the Gift Shop, Otter Pool Café, toilets – so all indoor areas .
A ‘face covering’ is something which safely covers the nose and mouth, and these will be available to buy if you do not have one with you. Face coverings are not required for other areas of the Park; however you are more than welcome to wear one at all times if you wish.
When you leave the Park, you can either go via the Gift Shop wearing a face-covering, or you can leave though a door directly back into the car park without a face-covering.
There are a few people who are exempt which include:
- Children under the age of 11
- Not being able to put on, wear or remove a face covering because of a physical or mental illness/impairment or disability
- If putting on, wearing, or removing a face covering will cause you severe distress
- If you are travelling with or providing assistance to someone who relies on lip reading to communicate
- To avoid harm or injury, or the risk of harm or injury, to yourself or others.
Thank you for your understanding and cooperation with this.
- If you have to queue, you’ll be asked to keep two metres apart from the people in front. There will be screens up at the admission desk, in the Otter Pool Café takeaway, and in the Gift Shop.
- Our outdoor ‘Paradise Island’ play area is now open, but please note that the indoor JungleBarn play will remain closed until further notice.
- Although the timed shows in their previous form cannot go ahead, our flock of thirteen Scarlet Macaws are at liberty for around four hours a day providing amazing photo opportunities as they fly around the Park and forage in trees. We call them down with a hand bell for snacks several times which sets them swooping and screeching to perches on the lawn. At various times during the day we will be flying our eagles, Archie, Dakota and Angelo and of course Tangee the Palm Nut Vulture too. A new platform in the farm means these impressive birds now fly further afield giving more visitors a safe view as they fly overhead. Other birds regularly flying free include Cornish choughs, Whistling ducks, Amazon parrots and running rather than flying our Trumpeter. And of course the otters and penguins still need to be fed so you may well be lucky enough to be nearby when these animals are fed by the keepers. We are also training our Great Grey Owls so they will be out free flying on occasion. (Please note that all the flying is weather permitting).
- Our walk through ‘Pets Corner’ with rabbits and guinea pigs is open. It’s one way with sanitisers and safety signage.
- We give away 150 little bags of ‘Goat and Sheep Food’ a day but please note we are not able to run the ‘Carrot Time’ session in the Fun Farm at the moment.
- Some paths are now one-way to help you keep a safe distance from other households. And we have closed some areas. Where possible, we have removed or propped open gates.
- Toilets are available but please follow the guidance on the signage before you enter.
- We’ve increased our cleaning regime, particularly our toilets.
- We have plenty of hand sanitisers available around the site.
- We have installed cough/sneeze guards in the Gift Shop and Otter Pool Café and reception kiosk.
- At this time we are not able to run any of our daily talks and feeding times including the Penguin Photocalls and ‘Flight of The Rainbows’ feeding experience.
- The Jungle Express train is not be operating at present but we are working on this and hope to have further updates soon.
- The small Tropical House is current closed until further notice.
- You’re welcome to bring your own mobility scooter or wheelchair as usual. Unfortunately for the time being we can’t offer mobility scooters or wheelchairs for hire. Our Access Statement is available here.
- Our gift shop will be open with numbers controlled for social distancing. All transactions with card only.
- The Otter Pool Café will be open for takeaway food options which visitors can enjoy on the lawns or picnic benches around the park. All transactions with card only. You’re welcome to bring your own food and drink and make use of our picnic areas. We’ve spaced the benches out to keep you safe.
- Summer opening times are 10am to 5pm.
We know that things can change quickly and frequently. We will do our best to keep the information on our website completely up to date, but sometimes that is not 100% possible. You may find that on the day you visit we’ve had to close something, or we’ve been able to open up something that was previously restricted. We hope that does not affect your enjoyment of your day.
Thank you for your support and understanding at this difficult time.
What can I do to help?
Our staff will be on hand but we can all do our bit to help keep everyone safe. Please see below.
Additional measures during coronavirus
- Do not visit if any member of your household has symptoms of coronavirus.
- Follow Government guidance on vulnerable groups.
- Keep two metres between you and other households.
- Follow any one-way systems and queuing procedures.
- Wash your hands regularly and use our hand sanitiser.
- Please give our animal keepers space to do their job. If you see a keeper approaching please ensure you keep a two metre distance. Thank you.
Our code of conduct
- Follow instructions given by staff and volunteers.
- Follow advice and instructions on signs.
- Children must be accompanied by an adult.
- Supervise children and vulnerable adults in your care.
- Please use the bins provided for litter.
- Consider others when taking photos.
- Don’t go beyond any enclosure barriers, or into areas marked ‘closed’ or ‘staff only’.
- Birds and mammals must not be fed
- Wear suitable clothing and footwear.
- Dogs – Sorry dogs are not allowed in the Park, except guide dogs. Please read our Access Statement here.