What can I expect from my visit?
We’re pleased to announce that we’re “Good to Go” following recent VisitEngland certification that we adhere to COVID-19 industry standards.
What can I expect on my visit?
It has been a new Paradise experience this year with amazing new species to see plus all your favourites to revisit.
We have reduced capacity to ensure social distancing and lots of new signs and sanitiser stations, and a one way route, with plenty of picnic tables/benches spread out all around the Park.
Everyone needs to pre-book online and select an ‘arrival’ time slot (this refers to your arrival time, not the length of your visit as you may stay as long as you wish). The booking confirmation can be printed or saved to your mobile.
Covid update: if you live in a tier 3 area please do not book tickets as we will not allow you entry and a refund will be issued (minus a small charge) thank you.
IMPORTANT UPDATE ‘Rule of Six: In line with new Government guidelines we are not able to permit groups of more than six people (unless your single household family ‘bubble’ has more than six people in it). Please do not book tickets for any other group larger than six people. We thank you for your co-operation and understanding with this and look forward to welcoming you to the Park for a safe fun day out.
Face coverings are mandatory in ALL INDOOR AREAS within the Park. Visitors will be required to wear a face covering when in the Gift Shop, Otter Pool Café, JungleBarn and toilets – so all indoor areas .
A ‘face covering’ is something which safely covers the nose and mouth, and these will be available to buy if you do not have one with you. Face coverings are not required for other areas of the Park; however you are more than welcome to wear one at all times if you wish.
When you leave the Park, you can either go via the Gift Shop wearing a face-covering, or ask and we can let you leave though a door directly back into the car park without a face-covering.
There are a few people who are exempt which include:
- Children under the age of 11
- Not being able to put on, wear or remove a face covering because of a physical or mental illness/impairment or disability
- If putting on, wearing, or removing a face covering will cause you severe distress
- If you are travelling with or providing assistance to someone who relies on lip reading to communicate
- To avoid harm or injury, or the risk of harm or injury, to yourself or others.
Thank you for your understanding and cooperation with this.
- If you have to queue, you’ll be asked to keep two metres apart from the people in front. There are screens up at the admission desk, in the Otter Pool Café, Gift Shop and the JungleBarn.
- Protecting our birds – On 11th November 2020 the Government’s Animal & Plant Health Agency (APHA) declared an Avian Influenza Protection Zone throughout England, Scotland & Wales. This means that added Biosecurity measures should be taken to protect our birds at Paradise Park. As a safety measure to protect our 1,200 birds at the Park, there will be a shallow foot bath that we will ask you to use as you enter the Park. The footbath contains a ministry approved disinfectant that is effective against over 500 strains of virus and bacteria, including Avian Influenza.
- Both the JungleBarn Indoor Play Centre and outdoor Paradise Island play area are now open.
- The otters and penguins feeding happen twice a day so you may well be lucky enough to be nearby when these animals are fed by the keepers.
- The ‘Tropics’ is our new open air development which is home to tropical birds in spacious flights. More info here.
- Our walk through ‘Pets Corner’ with rabbits and guinea pigs is open. It’s one way with sanitisers and safety signage.
- We give away 150 little bags of ‘Goat and Sheep Food’ a day.
- On good weather winter days ‘Zebedee’ our Jungle Express Train may be taken out for a spin! You board the train just by the otter enclosure and set off on a small route round the house grounds (not round the whole Park) through the garden of Glanmor House, through the top section of the Parrot Jungle, then behind the scenes around the back of the house.
- Some paths are now one-way to help you keep a safe distance from other households. And we have closed some areas. Where possible, we have removed or propped open gates.
- Toilets are available, please follow the guidance on the signage before you enter.
- We’ve increased our cleaning regime, particularly our toilets.
- We have plenty of hand sanitisers available around the site.
- At this time we are not able to run any of our daily talks and feeding times including the Penguin Photocalls.
- The small Tropical House is current closed until further notice.
- You’re welcome to bring your own mobility scooter or wheelchair as usual. If you would like to borrow one of our mobility scooters please call the shop on 01736 751023 so we can reserve it for you and have it sanitised and ready. Our Access Statement is available here.
- Our gift shop will be open with numbers controlled for social distancing. All transactions with card only.
- The Otter Pool Café will be open for a range of food including pasties, sandwiches, baked potatoes, paninis plus biscuits and cakes (please note the menu may vary). Visitors can sit in the café (wear a mask except when sitting down) or take outside to use the picnic tables and benches around the Park. All transactions with card only. You’re welcome to bring your own food and drink and make use of our picnic areas. We’ve spaced the benches out to keep you safe.
JUNGLEBARN SAFETY MEASURES
The JungleBarn is Covid Secure & following the guidelines issued for indoor soft play areas which include, but are not limited to:
- Cleaning & sanitising our building including extra measures using a fogging unit and long lasting antimicrobial protection.
- Reduced capacities and measures to help with social distancing including signage in higher footfall areas.
- Online bookings to help with the governments Track & Trace as well as a QR code to scan in with Covid-19 App.
- Closing our ball pools and removing small, harder to clean items.
- We are adhering to all the issued government guidelines but total risk cannot be 100% adverted, if you or a family member are feeling unwell please postpone your visit until such time that you are feeling better or tested negative for Covid.
Staying Safe During Your JungleBarn Visit
- Your temperature will be taken when you enter the JungleBarn
- You can use the JungleBarn during your 90 minute session time only of 10am to 11:30am or 1pm to 2:30pm, but you can visit main Park to see the animals all day until normal closing time. There is also an option to book the late afternoon JUNGLEBARN ONLY session which is from 3:30 to 5pm (as it will be too dark to walk around the Park). Please leave when asked as we have to sanitise all our equipment between sessions to keep everyone safe.
- What to wear. To play on the equipment wear socks and clothing to cover your arms/legs while on the slides.
- Children must be supervised at all times by a responsible adult (16 years+).
- The temperature within the JungleBarn may be lower than previously due to extra ventilation so be prepared to wrap up warm if you are sitting at a table.
- Face coverings are mandatory for everyone who enters the building but they are not recommended for children under 11 years of age or people who are exempt for health reasons.
- Hand sanitising stations are placed around the centre, please use them and encourage your children to use them.
- Please don’t mix with people outside of your social bubble and don’t exceed the governments recommended group sizes.
- Please observe the signage we have around the building, it’s designed to keep you & our staff safe.
- Adults need to keep at least 1m+ apart where face coverings are in use otherwise you should maintain 2m distancing – face covering are not required whilst eating or drinking at our café tables or while over 11s are on the play equipment.
- You will see staff working in our café cleaning around the building & supervising certain areas, please respectfully keep your distance from them even when engaging in conversation; please note our café will only be accepting card payments, there will be no minimum spend.
- Our toilets will be monitored but please use common sense when it comes to hygiene.
We know that things can change quickly and frequently. We will do our best to keep the information on our website completely up to date, but sometimes that is not 100% possible. You may find that on the day you visit we’ve had to close something, or we’ve been able to open up something that was previously restricted. We hope that does not affect your enjoyment of your day.
Thank you for your support and understanding at this difficult time.
What can I do to help?
Our staff will be on hand but we can all do our bit to help keep everyone safe. Please see below.
Additional measures during coronavirus
- Do not visit if any member of your household has symptoms of coronavirus.
- Follow Government guidance on vulnerable groups.
- Keep two metres between you and other households.
- Follow any one-way system and queuing procedures.
- Wash your hands regularly and use our hand sanitiser.
- Please give our animal keepers space to do their job. If you see a keeper approaching please ensure you keep a two metre distance. Thank you.
Our code of conduct
- Follow instructions given by staff and volunteers.
- Follow advice and instructions on signs.
- Children must be accompanied by an adult.
- Supervise children and vulnerable adults in your care.
- Please use the bins provided for litter.
- Consider others when taking photos.
- Don’t go beyond any enclosure barriers, or into areas marked ‘closed’ or ‘staff only’.
- Birds and mammals must not be fed except where we have provided the food.
- Wear suitable clothing and footwear.
- Dogs – Sorry dogs are not allowed in the Park, except guide dogs. Please read our Access Statement here.