Please find below answers to frequently asked questions, but if there is anything not covered here or on the website (you can use the search box at the top of this page) then please email us at email@example.com.
Is your parking free?
Yes we have our own free car park, and on busy days, we have an adjacent field that we open up just two minutes from the entrance.
Are dogs allowed in?
Only guide dogs, but first please read our Access Statement. Please click here.
What can I expect from my visit?
Full details available HERE
Covid cases are still high in Cornwall, please do not visit if you feel unwell. We continue to have screens at shop and café counters and sanitiser stations around the Park. It is your choice to wear a face covering during your visit including in our indoor areas, but it is no longer compulsory.
More information available on the ‘What can I expect on my visit’ HERE
BOOKING YOUR VISIT AND TICKETS
What happens when I buy a ticket online?
On completion of your order, you will receive a confirmation email. Please either save to your mobile or print and bring it with you to present at reception along with any other ticket or ID mentioned in the booking details.
Do you issue refunds for cancellations?
It is the sole responsibility of the ticket holder to ensure that the ticket is used in the correct manner on the date specified. Paradise Park will not accept responsibility for tickets which have been lost, stolen, forgotten about or for any other reasons which may have prohibited their use.
Once tickets have been booked, we will not refund them (this includes if there is extremely adverse weather on the day) but can move them to another date if notified in advance and we have capacity.
The only time when a refund may be offered is if Paradise Park is required to close again. We would first ask to re-book your tickets, but if a refund is required then please note there would be a £3 processing fee as we incur charges through the payment system and to cover admin.
Do your tickets have age restrictions?
Children must be accompanied by an adult. Please see our admissions page for any age restrictions.
Do you offer ticket extensions?
If you are not able to use the ticket on the date and time specified we do not offer extensions and the ticket will expire. If you have a Season Ticket, and Paradise Park is closed due to a lockdown, we will extend it by the amount of days the Park was closed.
Do you offer a disabled concession?
Yes please see our admissions page for details here.
I have a Season Ticket, do I need to book a space online?
Please book your space online and bring your booking confirmation and photo ticket with you to present at reception otherwise we will not be able to give you entry to the Park. We look forward to seeing you.
I have an Adoption or Complimentary Ticket, do I need to book?
Please book your space online, and bring your booking confirmation (either saved to your mobile or printed out) along with your Adoption or Complimentary Tickets to present at reception. If you do not have these with you when you arrive then sadly we will not be able to allow you entry to the Park. We look forward to seeing you.
I would like to bring a group, is there a discount?
You can find all our admission prices and discounts for groups here. Please email firstname.lastname@example.org for further information and to book.
Will the onsite toilets be open?
Yes, the toilet facilities and baby changing will be open and with an enhanced cleaning programme. Please follow the guidance on signage.
Will there be hand wash stations at the park?
Yes, there are hand washing and hand sanitiser stations.
Will staff be wearing masks?
Staff members with close contact to visitors may be behind screens, wearing masks or visors. It is your choice to wear a face covering during your visit including in our indoor areas, but it is no longer compulsory.
Will the café be open?
The Otter Pool Café will be open. For the latest information on what will be available please click HERE
Will the gift shop be open?
Yes, the gift shop will be open. For current opening times please click here.
Is your Park accessible to wheelchairs?
Most of our paths and areas are designed for easy access for wheelchair and scooter users.
You’re welcome to bring your own mobility scooter or wheelchair as usual.
If you would like to borrow one of our mobility scooters please call the shop on 01736 751023 so we can reserve it for you and have it sanitised and ready.
Please see full details in our Access Statement here.
Can I visit just the JungleBarn?
For the latest information regarding the JungleBarn opening and sessions please see our admissions page here.
Can I use the outside Paradise Island play area?
Yes the outdoor play area is open.
There is safety signage and hand sanitisers available and we ask that all visitors are considerate of others when using the play area and around the Park.
Can I bring a picnic?
Yes we have plenty of picnic tables/benches spread out all around the Park
What species do you have?
We have over 130 species, mainly birds, but also Red pandas, tiny Harvest Mice Donkeys and more. For more details please click here.
What do you have on offer for wet days?
Please see ‘What can I expect when I visit’ HERE for the latest information on what is available. Please check the weather forecast before you buy tickets and wear appropriate clothing. The JungleBarn Play Centre and the Otter Pool Cafe and Gift Shop are the only undercover areas. If you wish to include play in the JungleBarn, then please book ‘Park & JungleBarn’ Tickets.
Where can I find information about Hayle and the surrounding area?
Please go to our ‘Discover Hayle’ page here
Can I smoke in the Park?
Paradise Park is no smoking, but you can go to a designated outside area to smoke.
Do you have information on local accommodation?
For a list of local accommodation providers please see our ‘links’ page here
How can I get in contact with you?
Please email us on email@example.com or via our Infoline: 01736 751020