Please find below answers to frequently asked questions, but if there is anything not covered here or on the website (you can use the search box at the top of this page) then please email us at firstname.lastname@example.org.
Is your parking free?
Yes we have our own free car park, and on busy days, we have an adjacent field that we open up just two minutes from the entrance.
Are dogs allowed in?
Please see our Access Statement HERE.
What can I expect from my visit?
Full details available HERE
Covid cases are still high in Cornwall, please do not visit if you feel unwell. It is your choice to wear a face covering during your visit including in our indoor areas, but it is no longer compulsory.
BOOKING YOUR VISIT AND TICKETS
How can I book?
Whether buying tickets online or if you’re a Paradise Park Annual Pass, Return or Complimentary Ticket holder, it is advisable to book in advance if you are including the JungleBarn Play Centre in your visit as there is limited spaces to ensure a comfortable level of occupancy.
To book please click HERE
Read the full Terms and Conditions HERE
What happens when I buy a ticket online?
On completion of your order, you will receive a confirmation email. Please either save to your mobile or print and bring it with you to present at reception along with any other ticket or ID mentioned in the booking details.
Do you issue refunds for cancellations?
It is the sole responsibility of the ticket holder to ensure that the ticket is used in the correct manner on the date specified. Paradise Park will not accept responsibility for tickets which have been lost, stolen, forgotten about or for any other reasons which may have prohibited their use.
Once tickets have been booked, we will not refund them (this includes if there is extremely adverse weather on the day) but can move them to another date if notified in advance and we have capacity.
The only time when a refund may be offered is if Paradise Park is required to close again. We would first ask to re-book your tickets, but if a refund is required then please note there would be a £3.50 processing fee as we incur charges through the payment system and to cover admin.
Do your tickets have age restrictions?
Children must be accompanied by an adult. Please see our admissions page for any age restrictions.
Do you offer ticket extensions?
If you are not able to use the ticket on the date and time specified we do not offer extensions and the ticket will expire. If you have an Annual Pass, and Paradise Park is closed due to a lockdown, we will extend it by the amount of days the Park was closed.
Do you offer a disabled concession?
Yes please see our admissions page for details HERE.
I have an Annual Pass, do I need to book a space online?
Please book your space online and bring your booking confirmation and photo ticket with you to present at reception otherwise we will not be able to give you entry to the Park. We look forward to seeing you.
I have an Adoption or Complimentary Ticket, do I need to book?
Please book your space online, and bring your booking confirmation (either saved to your mobile or printed out) along with your Adoption or Complimentary Tickets to present at reception. If you do not have these with you when you arrive then sadly we will not be able to allow you entry to the Park. We look forward to seeing you.
I would like to bring a group, is there a discount?
Please see our groups visit webpage HERE. Email email@example.com for further information.
What on site toilets are available?
There are toilet facilities with baby changing by the main picnic lawn and inside the JungleBarn Play Centre.
What hand washing facilities are at the park?
There is hand washing and hand sanitiser stations and key points around the Park.
Will staff be wearing masks?
Some staff members with close contact to visitors may wish to. It is your choice to wear a face covering during your visit including in our indoor areas, but it is no longer compulsory.
When is Paradise Cafe open?
For current opening times please click HERE.
When is the Gift Shop Open?
For current opening times please click HERE.
Is your Park accessible to wheelchairs?
Most of our paths and areas are designed for easy access for wheelchair and scooter users.
You’re welcome to bring your own mobility scooter or wheelchair as usual.
If you would like to borrow one of our mobility scooters please call the shop on 01736 751023 so we can reserve it for you and have it sanitised and ready.
Please see full details in our Access Statement HERE.
Can I visit just the JungleBarn?
During the summer season the JungleBarn is part of an overall visit to Paradise Park and we are not able to offer separate JungleBarn only entry. But in winter when our opening hours reduce due to daylight, the JungleBarn remains open after the Park has closed and you can visit the JungleBarn only. For full information on availability during the winter, please see the ‘Admissions‘ page.
Do you have an outside play area?
Yes we have Paradise Island next to the main stage. More details avialable here.
Can I bring a picnic?
Yes we have plenty of picnic tables/benches spread out all around the Park
What species do you have?
We have over 130 species, mainly birds, but also Red pandas, tiny Harvest Mice, Otters, Donkeys and more. For more details please click HERE.
What do you have on offer for wet days?
Please check the weather forecast before you buy tickets and wear appropriate clothing. See our ‘Weather Check’ page for further info. The JungleBarn Play Centre and the Cafe and Gift Shop are the only undercover areas.
Where can I find information about Hayle and the surrounding area?
Please go to our ‘Discover Hayle’ page HERE.
Can I smoke in the Park?
Paradise Park is no smoking, but you can go to a designated outside area to smoke.
Do you have information on local accommodation?
For a list of local accommodation providers please see our ‘links’ page HERE
How can I get in contact with you?
Please email us on firstname.lastname@example.org or via our Infoline: 01736 751020