Is your parking free?

Yes we have our own free car park, and on busy days, we have an adjacent field that we open up just two minutes from the entrance.

Are dogs allowed in?

Please see our Access Statement HERE.

What can I expect from my visit?

Full details available HERE

How long can we stay in the JungleBarn?

As long as you like but on a handful of extremely busy days in school holidays, we may introduce a fair use policy for the JungleBarn Play Centre so that we can ensure everyone can enjoy some indoor fun family time. Thank you for your understanding.

BOOKING YOUR VISIT AND TICKETS

How can I book?

Please book your tickets and select an arrival time slot. This is not a limit on how much time you have at the Park, it is just an arrival time, you are welcome to stay all day.

To book please click HERE

Read the full Terms and Conditions HERE

What happens when I buy a ticket online?

On completion of your order, you will receive a confirmation email. Please either save to your mobile or print and bring it with you to present at reception along with any other ticket or ID mentioned in the booking details.

Do you issue refunds for cancellations?

It is the sole responsibility of the ticket holder to ensure that the ticket is used in the correct manner on the date specified. Paradise Park will not accept responsibility for tickets which have been lost, stolen, forgotten about or for any other reasons which may have prohibited their use.

Once tickets have been booked, we will not refund them (this includes if there is extremely adverse weather on the day) but can move them to another date if notified in advance and we have capacity.

The only time when a refund may be offered is if Paradise Park is required to close again. We would first ask to re-book your tickets, but if a refund is required then please note there would be a £4.50 processing fee as we incur charges through the payment system and to cover admin.

Do your tickets have age restrictions?

Children must be accompanied by an adult. Please see our admissions page for any age restrictions.

Do you offer ticket extensions?

If you are not able to use the ticket on the date specified we do not offer extensions and the ticket will expire. If you have an Annual Pass, and Paradise Park is closed due to a lockdown, we will extend it by the amount of days the Park was closed.

Do you offer a disabled concession?

Yes please see our admissions page for details HERE.

One carer can come in at the concession rate for each cared for disabled person they are accompanying. Please provide proof of disability for the person you are caring for when you arrive. This can be any of the following documentation:

• Disability Living Allowance (DLA)
• Personal Independence Payment (PIP)
• Blue Badge (photo ID required)
• Access Card with +1 symbol

A carer must be over 14 years of age and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of their visit.

I have an Annual Pass, do I need to book online?

No, it is not essential to book an arrival time online. You can arrive when you wish and present your Annual Pass at reception. If booking online, please bring your booking confirmation (either saved to your mobile or printed out) along with your Annual Pass.

I have a Return Ticket, Adoption or Complimentary Ticket, do I need to book online?

No, it is not essential to book online. Please ensure if booking online, to bring your booking confirmation (either saved to your mobile or printed out) along with your Adoption or Complimentary Tickets (Return Ticket holders must also bring some form of ID to match the details on your Return Ticket) to present at reception. If you do not have these with you when you arrive then sadly, we will not be able to allow you entry to the Park. We look forward to seeing you.

I would like to bring a group, is there a discount?

Please see our groups visit webpage HERE. Email admin@paradisepark.org.uk for further information.

FACILITIES

What on site toilets are available?

There are toilet facilities with baby changing by the main picnic lawn and inside the JungleBarn Play Centre.

What hand washing facilities are at the park? 

There are hand washing and hand sanitiser stations at key points around the Park.

When is the Otter Pool Cafe open?

For current opening times please click HERE.

When is the Gift Shop Open?

For current opening times please click HERE.

Is your Park accessible to wheelchairs?

Most of our paths and areas are designed for easy access for wheelchair and scooter users.

You’re welcome to bring your own mobility scooter or wheelchair as usual.

If you would like to borrow one of our mobility scooters please call the shop on 01736 751023 so we can reserve it for you and have it sanitised and ready.

Please see full details in our Access Statement HERE.

PLAY AREAS

Can I visit just the JungleBarn?

During the summer season the JungleBarn is part of an overall visit to Paradise Park and we are not able to offer separate JungleBarn only entry. But in winter when our opening hours reduce due to daylight, the JungleBarn remains open after the Park has closed and you can visit the JungleBarn only. For full information on availability during the winter, please see the ‘Admissions‘ page.
Please note: that on a handful of extremely busy days in school holidays, we may introduce a fair use policy for the JungleBarn Play Centre so that we can ensure everyone can enjoy some indoor fun family time. Thank you for your understanding.

Do you have an outside play area?

Yes we have Paradise Island next to the main stage. More details avialable here.

OTHER FAQ’s

Can I bring a picnic?

Yes we have plenty of picnic tables/benches spread out all around the Park.

What species do you have?

We have over 130 species, mainly birds, but also Red pandas, tiny Harvest Mice, Otters, Donkeys and more. For more details please click HERE.

What do you have on offer for wet days?

Please check the weather forecast before you buy tickets and wear appropriate clothing. See our ‘Weather Check’ page for further info. The JungleBarn Play Centre and the Cafe and Gift Shop are the only undercover areas.

Can you help me with advice about my pet bird?

You should find most of your questions answered on our ‘Pet Parrot Ownership‘ page, but if not please email us at info@paradisepark.org.uk and we will do what we can to help.

Where can I find information about Hayle and the surrounding area?

Please go to our ‘Discover Hayle’ page HERE.

Can I smoke in the Park?

Paradise Park is no smoking, but you can go to a designated outside area to smoke.

Do you have information on local accommodation?

For a list of local accommodation providers please see our ‘links’ page HERE

How can I get in contact with you?

Please email us on info@paradisepark.org.uk or via our Infoline: 01736 751020